🧾 Refund Policy

Effective Date: July 22, 2025

At SharityPaws, we are committed to transparency, integrity, and trust. As a nonprofit initiative focused on helping stray and vulnerable cats, all donations we receive go directly toward our mission of rescue, care, medical support, and rehoming.

💳 Donations Are Non-Refundable

Because donations are used immediately to support our rescue operations and care for cats in need, we generally do not offer refunds once a donation has been processed.

However, we understand that mistakes can happen. If you made an error in your donation amount or accidentally submitted multiple donations, please contact us within 7 days of the transaction. We will be happy to review your request and correct any issues when possible.

🛒 Refunds for Merchandise or Shop Items

If SharityPaws begins selling physical merchandise (like T-shirts, mugs, or accessories), refund policies for shop purchases will be outlined clearly at the time of purchase, including eligibility for:

  • Returns due to defective or damaged items

  • Exchanges for size or order errors

  • Cancellations prior to shipping

Please note that digital items or downloadable content, if offered in the future, may not be eligible for refund unless faulty or inaccessible.

📬 How to Request a Refund

To request a refund, please email us at:

📧 support@sharitypaws.online
Include:

  • Your full name

  • Date of donation or purchase

  • Transaction ID or proof of payment

  • Reason for your request

We aim to respond to refund inquiries within 3–5 business days.

🔐 Security & Fraud

If we suspect a fraudulent transaction, we reserve the right to deny a refund or investigate further. Any abuse of the refund process may result in restricted access to our services.

🙏 Final Note

Your support keeps us going. We deeply appreciate every contribution made in kindness, and we’re committed to using every euro responsibly for the welfare of cats in need.

Thank you for being part of the SharityPaws community.